Refund & exchange

Cancellations

You can cancel an order any time before it is dispatched by contacting us. Once dispatched, an order cannot be cancelled, but you may return it under the terms below.

Returns

We accept returns within 7 days of delivery, provided the item is unused, in its original packaging, and in resalable condition.

Made-to-order and personalised items cannot be returned unless they arrive damaged or faulty.

Damaged or wrong items

If your order arrives damaged, faulty, or is not what you ordered, contact us within 48 hours of delivery with photographs. We'll arrange a replacement or a full refund including shipping, at no cost to you.

Refunds

Approved refunds are issued to the original payment method within 5–7 working days of us receiving and inspecting the returned item. Your bank may take a few additional days to reflect the credit.

Original shipping charges are non-refundable except where the return is due to our error.

How to start a return

Email us with your order number and the reason for the return. We'll confirm the return address and next steps.